DESIGNED FOR SAAS COMPANIES
DESIGNED FOR SAAS COMPANIES
Scalable AI Support That Can Handle Up to 60% of Your Support Tickets
Scalable AI Support That Can Handle Up to 60% of Your Support Tickets
Scalable AI Support That Can Handle Up to 60% of Your Support Tickets
SaaS Companies are using Customerly to manage support spikes, high support volume, or speed up their response times while making sure the AI always answers based on their knowledge base.
SaaS Companies are using Customerly to manage support spikes, high support volume, or speed up their response times while making sure the AI always answers based on their knowledge base.
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Trained in <1 Week
Trained in <1 Week
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Supports all Languages
Supports all Languages
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Control the Escalation
Control the Escalation
Everything You Need For Both Your Website & Product
Everything You Need For Both Your Website & Product
Everything You Need For Both Your Website & Product
AI Live Chat
AI Live Chat
Video Call & Screenshare
Video Call & Screenshare
Mobile App Available
Mobile App Available
500+ SaaS Companies use Customerly to instantly handle +1000s of Tickets Daily
500+ SaaS Companies use Customerly to instantly handle +1000s of Tickets Daily
500+ SaaS Companies use Customerly to instantly handle +1000s of Tickets Daily
THE PROBLEM
THE PROBLEM
60% Of Your Tickets Are Repetitive Questions (Especially During Spikes)
60% Of Your Tickets Are Repetitive Questions (Especially During Spikes)
60% Of Your Tickets Are Repetitive Questions (Especially During Spikes)
Chatbots Aren’t Smart Enough For Complex Or New Scenarios
Chatbots Aren’t Smart Enough For Complex Or New Scenarios
Your Support Team Will Burn Out Answering This Much Volume
Your Support Team Will Burn Out Answering This Much Volume
HOW IT WORKS
Here’s How You Can Train AI To Answer Most Tickets For You
Here’s How You Can Train AI To Answer Most Tickets For You
Here’s How You Can Train AI To Answer Most Tickets For You
(Even If You Get 1000s Per Day)
(Even If You Get 1000s Per Day)
Finally an AI product I can trust to always answer based EXACTLY on our knowledge base and always escalates to a human whenever it’s not confident answering on its own.
Finally an AI product I can trust to always answer based EXACTLY on our knowledge base and always escalates to a human whenever it’s not confident answering on its own.
Daniele Ratti, CEO at TeamSystem Fatture in Cloud
Daniele Ratti, CEO at TeamSystem Fatture in Cloud
MIGRATING
MIGRATING
Easily Import Your Knowledge Base
Easily Import Your Knowledge Base
Easily Import Your Knowledge Base
Unlike a chatbot there’s no need to setup complex workflows, just give Customerly your knowledge base and it will follow it perfectly!
Unlike a chatbot there’s no need to setup complex workflows, just give Customerly your knowledge base and it will follow it perfectly!
Free Article Import
Free Article Import
Import your knowledge base articles without any additional cost.
Import your knowledge base articles without any additional cost.
Unlimited Imports
Unlimited Imports
Transfer all your articles and contacts from Intercom, Zendesk, or Hubspot regardless of quantity.
Transfer all your articles and contacts from Intercom, Zendesk, or Hubspot regardless of quantity.
Train AI in One Minute
Train AI in One Minute
Train the AI on all your answers in just one minute for quick deployment.
Train the AI on all your answers in just one minute for quick deployment.
ESCALATION
ESCALATION
Smooth Escalation To A Human (When Needed)
Smooth Escalation To A Human (When Needed)
Smooth Escalation To A Human (When Needed)
Here’s why you can trust Customerly to answer most of the tickets for you:
Here’s why you can trust Customerly to answer most of the tickets for you:
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No assumptions - The AI will never make up answers that are not in your knowledge base.
No assumptions - The AI will never make up answers that are not in your knowledge base.
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Confidence Score - If the AI doesn’t feel confident answering it will escalate.
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Custom Escalation - You control at what time a human should come in.
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Confidence Score - If the AI doesn’t feel confident answering it will escalate.
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Custom Escalation - You control at what time a human should come in.
Your Helpdesk, Your Tickets, Your Human + AI Conversations
All in 1 Inbox
Your Helpdesk, Your Tickets, Your Human + AI Conversations
All in 1 Inbox
Your Helpdesk, Your Tickets, Your Human + AI Conversations
All in 1 Inbox
Offer Global Support In Any Language
Offer Global Support In Any Language
Suggested AI Replies That Make Human Replies Even Faster
Suggested AI Replies That Make Human Replies Even Faster
Get Instant Feedback & Collect CSAT Scores To Improve Even Further
Get Instant Feedback & Collect CSAT Scores To Improve Even Further
HELP CENTER
HELP CENTER
Here’s How Updating Your Help Center Is 2x Faster
Here’s How Updating Your Help Center Is 2x Faster
Here’s How Updating Your Help Center Is 2x Faster
Turn a Human Answer Into a Fully Detailed HelpDesk Article Using AI
Turn a Human Answer Into a Fully Detailed HelpDesk Article Using AI
Update an Article Once & it Will Update all Future AI Replies & AI Suggestions
Update an Article Once & it Will Update all Future AI Replies & AI Suggestions
AUTOMATIONS
AUTOMATIONS
These Plug & Play Automations can Cut Down Your Support This Week
These Plug & Play Automations can Cut Down Your Support This Week
These Plug & Play Automations can Cut Down Your Support This Week
10x the power of Customerly with pre-built automation templates, creating your own chat flows, or even building your own use cases with our API.
10x the power of Customerly with pre-built automation templates, creating your own chat flows, or even building your own use cases with our API.
CHATFLOWS
CHATFLOWS
Watch Me Deploy 10+ Chat Automations In Under 3 Mins
Watch Me Deploy 7 Chat Automations In Under 3 Mins
Watch Me Deploy 7 Chat Automations In Under 3 Mins
In this video, we added 7 flows including trial extension, upgrading, password resets, refunds, registering bugs, sales demo requests, and many more…
In this video, we added 7 flows including trial extension, upgrading, password resets, refunds, registering bugs, sales demo requests, and many more…
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Design your own automations - Each SaaS company has it’s needs, build your own chat flows!
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Highly customizable - Change the goal, the trigger, the message, the following messages, the escalation and way more! Make it your own.
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Design your own automations - Each SaaS company has it’s needs, build your own chat flows!
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Highly customizable - Change the goal, the trigger, the message, the following messages, the escalation and way more! Make it your own.
EMAIL WORKFLOWS
EMAIL WORKFLOWS
Build Your Own Email Workflows With A Drag & Drop Builder
Build Your Own Email Workflows With A Drag & Drop Builder
Build Your Own Email Workflows With A Drag & Drop Builder
Feels like any other IFFTT editor where anyone in your team can build complex sequences to onboard, upgrade, and nurturing your user.
Feels like any other IFFTT editor where anyone in your team can build complex sequences to onboard, upgrade, and nurturing your user.
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50+ Integrations - Integrate with other tools you use to get the most out of the automations you build.
Build Your Own Or Start With 30+ Pre-Built Workflows
Build Your Own Or Start With 30+ Pre-Built Workflows
Build Your Own Or Start With 30+ Pre-Built Workflows
Here are a few examples, there are many more!
Here are a few examples, there are many more!
Instant Password Resets
Instant Password Resets
Help users reset passwords easily via chat.
Help users reset passwords easily via chat.
Effortless Refund Processing
Effortless Refund Processing
Quickly handle refund requests.
Quickly handle refund requests.
Seamlessly Extend Trials
Seamlessly Extend Trials
Automatically grant trial extensions.
Automatically grant trial extensions.
Expand Full List
Expand Full List
REST API
REST API
Want A Custom Use Case? Use Our API To Built It
Want A Custom Use Case? Use Our API To Built It
Want A Custom Use Case? Use Our API To Built It
Request a demo with one of our product experts and engineers to get an idea of what you can build and what would be required to get there.
Request a demo with one of our product experts and engineers to get an idea of what you can build and what would be required to get there.
LOVED BY 500+ SAAS COMPANIES
LOVED BY 500+ SAAS COMPANIES
Companies Handle 100s Of Tickets Per Day Without Sacrificing Speed Or Quality
Companies Handle 100s Of Tickets Per Day Without Sacrificing Speed Or Quality
Companies Handle 100s Of Tickets Per Day Without Sacrificing Speed Or Quality
We get 100+ tickets a day. It was really overwhelming our team and slowing down our response times. With Customerly we are now able to handle all of them with a team of 5 and keep our response times lower than 30 seconds!
We get 100+ tickets a day. It was really overwhelming our team and slowing down our response times. With Customerly we are now able to handle all of them with a team of 5 and keep our response times lower than 30 seconds!
Ian
Ian
Co-Founder
Co-Founder
Whenever we would launch a new feature we would get spikes of 2-3x the average ticket size and our team couldn’t handle them. With Customerly around 60% are handled through AI so it barely affects us when we get a spike now.
Whenever we would launch a new feature we would get spikes of 2-3x the average ticket size and our team couldn’t handle them. With Customerly around 60% are handled through AI so it barely affects us when we get a spike now.
Carola
Carola
Customer Service Manager
Customer Service Manager
BOOK A DEMO
BOOK A DEMO
Let Us Show You How You Can Streamline Your Support This Week
Let Us Show You How You Can Streamline Your Support This Week
Let Us Show You How You Can Streamline Your Support This Week
Book a personalized demo with our product team and we will show you how Customerly might help you. Show you concrete examples, chat flows, or any other questions you have.
Book a personalized demo with our product team and we will show you how Customerly might help you. Show you concrete examples, chat flows, or any other questions you have.
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Invite your support team
Invite your support team
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We will answer any question you have
We will answer any question you have
FREE FOR 14 DAYS
FREE FOR 14 DAYS
Rather Try It Out Yourself?
Get A Free Trial
Rather Try It Out Yourself?
Get A Free Trial
Rather Try It Out Yourself?
Get A Free Trial
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Answer up to 10,000 tickets during the free trial
Answer up to 10,000 tickets during the free trial
Answer up to 10,000 tickets during the free trial
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Invite unlimited team members during the trial
Invite unlimited team members during the trial
Invite unlimited team members during the trial